Contact Us

Thank you for your interest in Clothespark. We truly value every voice—whether from customers, partners, or visitors. Whether you wish to inquire about product information, check on an order status, explore collaboration opportunities, make a media enquiry, or simply share your wearing experience with us, you are most welcome to get in touch.

About Our Operating Entity

Clothespark is a clothing brand operated in the Hong Kong Special Administrative Region by HONGKONG KATE LIMITED. HONGKONG KATE LIMITED is a duly incorporated company in Hong Kong, taking full responsibility for all operational matters of Clothespark, including brand management, product design, supply chain coordination, quality control, and customer service. As the core brand business of the company, Clothespark's products are sourced, quality-controlled, and sold under the company's overall coordination. All product research and development, production supervision, and after-sales services are also uniformly managed by the company. Every transaction made on the Clothespark official website (www.clothespark.com) is directly handled by HONGKONG KATE LIMITED as the selling entity.

We deeply understand that trust is the most precious bond between a brand and its customers. Therefore, we are committed to approaching every interaction with the utmost sincerity and rigour—whether you have questions about our products before purchase or feedback after receiving your order, we will listen carefully and provide you with clear, responsible answers in the shortest possible time.

Why Get in Touch with Us?

We encourage you to reach out to us through the following channels:

  • Product Enquiries: If you have any questions regarding size, fabric, colour, stock availability, or styling advice for any of Clothespark's categories,our team will provide you with detailed and accurate product information to help you make a confident choice.

  • Orders and Logistics: If you have already placed an order and need to check on processing progress, delivery status, or encounter any issues related to receiving your parcel, we will verify and follow up on your case as soon as we hear from you.

  • After-Sales Support: Should you receive any item with quality defects, shipping damage, or discrepancies from your order, please contact us immediately. We will arrange a proper return, exchange, or corresponding solution in accordance with our after-sales policy.

  • Partnerships and Business Enquiries: We welcome all legitimate business collaboration opportunities, including but not limited to wholesale procurement, channel distribution, brand co-branding, and media promotions. For such enquiries, please formally reach out to us via our official email.

  • Feedback and Suggestions: Every piece of genuine feedback you provide is an important basis for Clothespark to improve our products and services. We welcome your valuable opinions on wearing experience, design preferences, website usability, and any other aspects.

Our Contact Methods

To ensure communication efficiency and information traceability, we strongly recommend that you contact us primarily via email. Email allows us to fully document your needs and provide you with more thorough written responses after internal coordination. We promise that all emails will receive a manual reply within 1–2 business days (slight delays may occur during public holidays, and we appreciate your understanding).

We currently do not offer live online chat support, nor do we handle pre-sales or after-sales matters via instant messaging applications. This choice is made to ensure that every customer's issue is thoroughly verified and seriously addressed, rather than responded to hastily. We believe that a well-considered written response is far more valuable than fragmented real-time messages.

Special Notes

  • All official communications from Clothespark shall be based solely on the contact information listed on this page. Please do not trust any information from unofficial channels claiming to represent Clothespark or HONGKONG KATE LIMITED, and be cautious of potential fraud.

  • We strictly protect your personal privacy. All personal information provided via email  will be used solely for processing your specific request and will not be used for any other purpose without your explicit consent.

  • For collaboration or bulk procurement enquiries, please clearly indicate "Collaboration" or "Business" in the subject line of your email, so that we can prioritise forwarding it to the appropriate department.

Every interaction is a delivery of trust. The Clothespark team cherishes that trust and will respond to everyone who reaches out to us with professionalism, patience, and a sense of responsibility. No matter how big or small your question may be, we will take it seriously—because every enquiry you make is a reason for us to strive to do better.

We look forward to building a sincere and lasting connection with you.

Brand name: Clothespark

Website: www.clothespark.com

Email: customer@clothespark.com

Company Name: HONGKONG KATE LIMITED

Company Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL